Refund Policy

This policy explains how touchland handles 30-day no-reason returns, exchanges, quality problems, refunds, and pre-shipment cancellations.

Thirty-Day Return and Exchange Window

Customers of touchland may ask for an eligible return or exchange for any reason during the 30 days following delivery.

To start, contact touchland at support@touchlandlive.shop and obtain approval before mailing or handing over any merchandise.

No-Reason Return Exclusions

Customized or personalized goods, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not eligible for a no-reason return.

touchland will still address damage, defects, incorrect or incomplete orders, and rights that cannot lawfully be limited, even when the product category is normally excluded.

Store-Paid Return Shipping

touchland pays the return shipping for every approved no-reason return or exchange and will provide a prepaid label or an equivalent free return arrangement.

If an order arrives damaged, defective, mis-shipped, or incomplete, touchland pays the related return shipping after the issue is verified.

Approved returns and exchanges are processed without any restocking fee.

Before and After Shipment

An order may be cancelled before shipment by contacting support@touchlandlive.shop promptly. Once shipped, the request is handled under this Refund Policy.

The Settings > General business address, 30 Amy Ln, Beebe, Arkansas, 72012, United States, is the default return address, subject to the authorization instructions sent by touchland.

Refund Method and Timing

After approval and any required inspection, touchland issues the refund to the original payment method; the credit must arrive within 5-10 business days.

Restocking fee: None.

For clarity, touchland pays all approved return shipping for both no-reason returns or exchanges and verified quality-related returns.

Store Contact Record

Legal business name: touchland
Storefront name: touchland
Customer care email: support@touchlandlive.shop
Customer care phone: 806-869-8311
Mailing and return address: 30 Amy Ln, Beebe, Arkansas, 72012, United States
Support availability: Monday to Friday, 9:00 AM–5:00 PM (Eastern Time (ET))